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FAQS

GOT A QUESTION FOR US?

HAVE A LOOK AT BELOW FOR YOUR ANSWER OR SEND US AN EMAIL AT MONSTERSANDCO.UK@GMAIL.COM

  • What sizes do you offer?
    Monster and Co. offers a wide range of sizes to fit all little monsters, big or small! A handy size guide can be found on all our product pages.
  • Where do you ship to?
    We are based in London, United Kingdom and we offer worldwide shipping! So no matter where you are in the world, you can spoil your little monsters!
  • How much is shipping?
    We are based in London, U.K. and the cost of shipping will vary depending on the amount of product you have ordered and the destination. Cost of shipping will be calculated at check out before you enter your payment details. *FREE UK shipping on orders over £35 *FREE worldwide shipping on orders over £75
  • When will my order arrive?
    Please understand some of our products are handmade to order which may take a little longer, but we aim to have your orders processed and dispatched within 5 working days. You will receive an email confirmation once your order have been shipped! Shipping time will depend on where the parcel is heading to: Domestic, U.K., shipping will take up to 3-5 working days. International shipping will take up to 7-14 working days.
  • What types of payments do you accept?
    We accept credit/debit card payments through Stripe and Alipay as well as Paypal.
  • Cancellations, Refunds and Returns"
    Please visit our Shipping & Returns for our return policies and more information regarding cancellation and exchange of products.
  • Do you have a retail store?
    Our full range is only available here on our website, but we do attend multiple markets around the UK occasionally, mostly in London. Follow us on Instagram to know where we'll be next!

COULDN'T FIND AN ANSWER TO YOUR QUESTION?

 FOR ACCESSORIES RELATED QUESTIONS PLEASE EMAIL US AT:

MONSTERSANDCO.UK@GMAIL.COM

 FOR GROOMING RELATED QUESTIONS PLEASE EMAIL US AT:

MONSTERSANDCO.GROOMING@GMAIL.COM

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