FAQS

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Frequently asked questions

What sizes do you offer?

Monster & Co. offers a wide range of sizes for all our products. A size guide can be found in all our product pages.



Where do you ship to?

We offer worldwide shipping! So no matter where you are in the world, you can spoil your little monsters and yourself!



How much is shipping?

We are based in London and the cost of shipping will vary depending on the amount of product you have ordered and the destination. Cost of shipping will be calculated at check out. *FREE UK shipping on orders over £30 *FREE worldwide shipping on orders over £50



When will my order arrive?

Please understand some of our products are handmade to order which may take a little longer, but we aim to have your orders processed and dispatched within 5 working days. You will receive an email confirmation once your order have been shipped! Shipping time will depend on where it is being shipped. Domestic shipping will take up to 3-5 working days International shipping will take up to 7-14 working days.



What types of payments do you accept?

We accept credit/debit card payments through Stripe and Alipay as well as Paypal.



Cancellations, Refunds and Returns

Please visit our Shipping & Returns for our return policies and more information regarding cancellation and exchange of products.



Do you supply wholesale?

Yes! We are always happy to supply wholesale for pet supply stores. Please fell free to send us an email at monstersandco.uk@gmail.com for more information!



Do you have a retail store?

Not just yet! But even though our full range is only available here on our website, we do also attend multiple markets around the UK occasionally. Follow us on Instagram to know where we'll be!



Are your products eco-friendly?

We are continuously finding ways to make our brand more eco-friendly!
So far, we use 100% eco-friendly fabrics for all our products, our packaging materials are also 100% recyclable. Did we mention, none of our fabrics goes to waste? We make sure to use every last inch of our fabrics!



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MONSTERSANDCO.UK@GMAIL.COM