SHIPPING & RETURNS
SHIPPING POLICY
All orders are hand made and processed within 3-5 business days. Orders are shipped out every Mondays and Thursdays. Please note, orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email, telephone or Instagram.
RETURN & EXCHANGE POLICY
CANCELLATIONS
If you would like to cancel or amend an order after you have checked out, please send us an email (monstersandco.uk@gmail.com) as soon as possible. Please note that some products are hand made to order, this means we can not guarantee cancellations or changes if your order is already being made.
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REFUNDS AND RETURNS
We only accept refunds and returns for damaged goods. Faulty products may be returned to us for a full refund, an exchange of product within the store or replacement of the product. Please contact us within 2 days of receiving your order and return it within 14 days.
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Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
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Please understand that we will not accept exchanges if the size your have ordered is incorrect. Please double check the size guide before completing your purchase!​